Trainer

Profile

Trainer
Candidate will be responsible for training legal and administrative personnel on computer programs that the Firm provides, specifically Windows and web based programs. Will work closely with Training Manager to deliver classroom style training, conduct webinar style training and one-on-one coaching sessions with users at all levels. Develop mastery level knowledge in all firm-standard software, including new products and product upgrades, as well as related policies, procedures and best practices. Deliver learning sessions at an exceptional level, including but not limited to: group classroom delivery, one-on-one coaching, practice sessions, product demonstrations, roll-out workshops and virtual delivery/facilitation. Deliver regular new-hire trainings for incoming personnel in person or via webinar. Learn new software independently, and create documentation. Develop monthly schedule of classes and coordinate all associated logistics, including setup/maintenance of the training room, coordination with conference services and communications with students regarding the scheduling process. Interact closely with end-client community to gauge interest in, and satisfaction with, current training programs. Coordinate user/pilot groups to solicit feedback from the end user community. As part of the preparation process to deliver learning programs, participate in testing and validating new firm-standard applications and product upgrades.

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