Intake Specialist

Profile

Intake Specialist

The candidate will intake new cases, open and close files. Answer incoming calls and ask a series of set questions to collect and compile incident data and determine the best course of action for that client. Maintain complex calendars. Directly communicate with internal and external customers. Draft and finalize professional correspondence. Triage email communications. Electronic filing of documents and electronic communications. Collaborate and support the team to provide responsive customer service. Perform other administrative tasks as assigned. Ability to perform multiple tasks simultaneously with demanding time frames in an interrupt-driven work environment required. Ability to communicate effectively, both orally and in writing required. Strong interpersonal skills required. Working understanding of databases required. Strong, accurate typing and formatting skills required. Must be highly organized with a desire to learn and apply new concepts/skills on a continual basis required. Effective time management skills to balance workload of partner and associate attorneys, efficiently prioritizing requests required. Ability to work independently or collaboratively with team members required. Good analytical skills required. Ability to resolve issues quickly and efficiently required. Strong organizational skills and attention to detail required. ProLaw experience, a plus. Demonstrated proficiency in computer software applications, including MS Office (Word, Excel, and PowerPoint); Outlook for calendaring meetings, events, etc. Ability to learn and use other applications, such as ProLaw required. Ability to adhere to standardized inter-department processes efficiently and accurately required. Ability to represent a positive and professional image required. Must have highest integrity, including the ability to treat confidential information appropriately.

Company info

Mullen Coughlin
426 W. Lancaster Avenue Suite 200
Devon
Pennsylvania
United States 19333
Website : http://www.mullen.legal