Client Intake Specialist

Profile

Client Intake Specialist

The candidate will be receiving incoming client calls and initiates outbound calls to potential clients, as received electronically and by live transfer. Producing information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics. Using the firm software to enter all case and client details, and maintains detailed logs and task history within the database. Conveying accurate information to clients with regard to different case types with confidence and assurance. Setting the tone and pace of all calls, while maintaining a professional attitude and showing empathy and patience when speaking with potential clients. Demonstrating the ability to converse with varying client personalities to collect pertinent details to determine the viability of their claims. Maintaining client confidence by keeping client information confidential. Enhancing the reputation of the department and the organization by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to the position. High School diploma or equivalent experience is required. Bachelor’s degree in Legal Studies or related field is preferred. Should preferably have 1-2 years of customer service/call center experience or law firm experience. Spanish, Portuguese, and Creole skills are strongly needed.

Company info

The Keches Law Group, P.C.
2 Lakeshore Center Third Floor
Bridgewater
Massachusetts
United States 02324
Website : http://www.kecheslaw.com/