Child Support Specialist 1

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Child Support Specialist 1
Duties: Acquire the knowledge and abilities to manage a caseload in the area of child support enforcement. Become familiar with agency policy and state and federal law. Locate parents, assets, and sources of income. Calculate the child support formula. Attend hearings to gain experience, assist legal staff, or give testimony regarding specific cases. Complete applications for services explain policy as it relates to cases. Research legal sources such as statutes, court opinions, rules, and regulations. Draft complaints and other legal documents for use by the BCSE Attorney. May direct clerical personnel in the preparation of legal documents for BCSE Attorney. Compile case information by reviewing public documents, interviewing customers, or gathering information from other agencies. Prepare and maintain case files for the BCSE Attorney. Prepare summaries and reports, as needed. Evaluate cases to determine appropriate legal and administrative actions, under the guidance of the BCSE Attorney, in compliance with state and federal laws. Perform beginning level work in responding to customer service inquiries to include resolution of less complex case issues. Compose routine correspondence. Acquire interviewing techniques and skills. Maintain confidentiality of information.

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