Customer Service Advisor

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Customer Service Advisor
The candidate will utilize scripts to handle difficult customer situations and bring them higher up, if necessary. Reply to incoming calls from customers including products and service questions, general information, and complaints. Record customer interactions and follow up on their experience with our company. Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction. Maintain customer accounts and update with new account information as needed. Requesting and collecting medical records and bills from health care providers, such as a Physician’s office or hospital. Following up on the request sent weekly. Once received performing data entry services to place the relevant information in a secure database. Manage large amounts of incoming and outbound calls. Identify and assess customers' needs to archive satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools. Handle customer complaints and provide appropriate solutions and alternatives within the time limits: follow up to ensure resolution. Follow communication procedures, guidelines, and policies. A High school diploma, G.E.D. or equivalent is needed. Excellent active listening, interpersonal, and communication skills are needed. Experience working in a customer-oriented atmosphere is needed.

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