Job Details

Call Center Representative

Company name
Confidential

Experience
-5 yrs required

Salary
35

Location
, CA, United States

Employment Type
Full-Time

Industry
Accounting, Account Management, Administrative, Finance, Customer Service

Posted on
Oct 13, 2021

Valid Through
Jan 26, 2022

Profile

We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.



To be a successful Call Center Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.



Call Center Representative Responsibilities:





  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.


  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.


  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.


  • Building lasting relationships with clients and other call center team members based on trust and reliability.


  • Utilizing software, databases, scripts, and tools appropriately.


  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.


  • Making sales or recommendations for products or services that may better suit client needs.


  • Taking part in training and other learning opportunities to expand knowledge of company and position.


  • Adhering to all company policies and procedures.




Call Center Representative Requirements:





  • High School Diploma or equivalent.


  • More education or experience may be preferred.


  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.


  • Understanding of company products, services, and policies.


  • Proficiency with computers, especially with CRM software, and strong typing skills.


  • Ability to ask prying questions and diffuse tense situations.


  • Strong time management and decision making skills.


  • Adaptability and accountability.


  • Fluency in multiple languages may be desired.




Company info

Confidential

Similar Jobs:
Medical Collector ll
Location : Irvine, CA
Medical Collector ll Quick Apply Full-time 2 hours ago Full Job Description Job Summary: The Patient Advocate Representative (PAR) II performs all functions of medical collections to include follow-up on the status of submitted cl...
Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participat...
We are looking for a candidate for a remote position with experience that encompasses Operations, Marketing, Tech & Customer Service Management, with knowledge of the legal field.This position would manage strategic partnerships, ...
What I liked about the service is that it had such a comprehensive collection of jobs! I was using a number of sites previously and this took up so much time, but in joining EmploymentCrossing, I was able to stop going from site to site and was able to find everything I needed on EmploymentCrossing.
John Elstner - Baltimore, MD
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
EmploymentCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
EmploymentCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2021 EmploymentCrossing - All rights reserved. 21 192