Intake Specialist

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The candidate will interview applicants for assistance by telephone, in office, and remotely. Become knowledgeable about ILS client eligibility requirements, including various grant eligibility requirements. Enter applicant data into the case management system accurately. Provide attorneys with intake summary sufficient to facilitate an initial assessment of the legal issues relevant to the application. Assist attorneys as requested with case handling, client contact, document and correspondence drafting and general support, including clerical and administrative tasks. Perform other duties as assigned. Dedicated to the mission of Indiana Legal Service, which is to use the law to fight poverty and racism, empower clients, and improve access to justice. Excellent written and oral communication skills. Proficient in Microsoft Word and Outlook and able to quickly learn new software. Ability to multi-task and handle multiple projects simultaneously. Interest in working with low-income individuals to assist with their legal needs. Excellent typing skills are required. Sensitivity to a diverse client population, including clients with health conditions. Ability to maintain client confidentiality. Be team-oriented and calm under pressure. Have excellent case management skills and be able to shift focus without hesitation. College degree, paralegal certification, and/or experience working in a law office is preferred. Proficiency in Spanish at an ACTFL superior level is preferred. Stable and secure, high-speed internet access.

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