It Support Specialist

Profile

IT Support Specialist
Duties: Ensures ongoing usability of client computers, peripheral equipment, audio/visual systems, and software within established Information Systems standards and guidelines (i.e. desktops, laptops, MAC’s, printers, copier, fax, etc.).
Trains and orients users on the use of hardware and software. Implements and enforces policies & procedures to manage client access methods based on IT security standards. Ensures computers connect seamlessly with all firm systems including cloud-based systems, antivirus, printers, virtual computing technologies, computer conferencing systems, and administrative systems. Delivers consistent, reliable service. Ensure users’ needs are being met for every request/incident that is processed. Works with support vendors as necessary to resolve technical issues. Coordinates assigned project tasks with vendors, suppliers, and contractors to ensure timely and appropriate project completion.

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