Intakes Attorney

Profile

Job Overview

A law firm seeks a licensed attorney to lead the Intake Department in Studio City, CA. This role involves establishing processes, enforcing KPIs, and serving as the knowledge base for intake operations. The attorney will lead a team of over 20 members, instill a sales culture, and ensure exceptional client service through disciplined processes and operational excellence.

Duties

• Lead, mentor, and manage intake specialists and team leads.
• Develop and enforce KPIs for retainer sign-on-first-call rates and call quality.
• Coordinate and deliver bi-weekly sales training for intake staff.
• Optimize Salesforce/Litify and other technologies for intake efficiency.
• Monitor marketing lead sources and produce performance reports.
• Maintain high client service standards and handle escalated calls.
• Work closely with Marketing and other departments for smooth client onboarding.
• Oversee staffing, scheduling, and coverage to minimize missed calls.

Requirements

• Juris Doctor (JD) and active license to practice law in California.
• 3+ years of personal injury or plaintiff-side litigation experience preferred.
• Appetite to lead high-volume teams (20+ staff).
• Excellent communication, empathy, and client service skills.
• Ability to foster a sales-driven culture in a legal setting.

Education

• Juris Doctor (JD)

Certifications

• Active license to practice law in California

Skills

• Leadership and team management
• Salesforce/Litify optimization
• Client service excellence
• Data analysis and reporting

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Optional life insurance
• Paid time off

Company info

BCG Attorney Search
10537 Santa Monica Blvd., Suite 301
Century City
California
United States 90025
Phone : (310) 444 0000
Fax : (213) 895-7306