Systems Engineer- Information Technology

Profile

Systems Engineer- Information Technology

Duties: Provide second level support to Global Service Desk and other IT groups. Able to prioritize and execute tasks after given direction from leadership. Assess risks and impacts arising from a business disruption and make decisions and determine actions independently and expediently to eliminate those risks and ensure the continuity of business. Research and application of industry best practices that will benefit the Firm’s business requirements and provide improved operational efficiencies. Implementation of hardware and software systems in accordance with documented standards and project/operational requirements. Ensure that systems achieve maximum uptime and operational availability. Actively pursuing new technologies to improve effectiveness and efficiency of firm systems. Proactively perform daily system monitoring by verifying the availability of all server hardware, resources, and key processes. Proactively look for issues in the server environment by reviewing system logs, monitoring scheduled jobs (i.e. backups), and developing scripts to provide automated alerting for critical processes. Perform ongoing proactive performance tuning and resource optimization as required. Act as a resource to support all technical projects assigned by the Technical Services group. Perform ongoing proactive performance tuning and resource optimization as required. Determine and decide when to escalate problems to vendors and ensuring resolution and reporting of resolution to stakeholders. Test and maintain business continuity and disaster recovery solutions, processes and procedures as requested. Maintaining documentation of processes, procedures, troubleshooting guides and change management logs. Flexible to work outside of normal business hours as required. Ability to be on-call to support 24/7 global server/storage infrastructure and work flexible hours as necessary.

Company info

K & L Gates LLP
210 Sixth Avenue
Pittsburgh
Pennsylvania
United States 15222-2613
Fax : 412-355-6501
Website : http://www.klgates.com