Helpline Paralegal

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Helpline Paralegal
Duties: Perform clerical duties to assist other Helpline advocates such as providing information to callers, taking dictation, composing and typing routine correspondence, copying and scanning, picking up, sorting and routing incoming mail and preparing outgoing mail; Maintain files of correspondence and legal documents in office filing system; Retrieve files for audits and other purposes; Under supervision of an attorney, triage calls, evaluate the merit of cases, explain legal concepts to clients, and prepare correspondence and documents to assist in the representation of clients; Interview applicants and clients by phone to determine eligibility, issue spot, ascertain and investigate relevant facts, and conduct research; Create and maintain case files in computer case management system, complete administrative tasks including, entering notes and time into the system; Manage a caseload by taking prompt action on assigned cases; Organize information and use technical resources so that information necessary to assist applicants and clients is easy to access and can be transferred to other staff for extended representation; Participate in team efforts to achieve office and program goals, including program-wide affinity groups and task forces; Develop knowledge of relevant law and community referral resources through training, CLE, and other educational opportunities; Ensure that requirements of grants and contracts which provide funding for are met and assist with grant reports as needed; Abide by all professional and ethical standards of excellence; and Perform other duties as assigned or necessary for the effective operation of the office. Helpline Supervising Attorney or other supervisor as assigned.

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