Account Representatives Non-ed

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Account Representatives for ED
The candidate will be responsible for performing collection activities in an effort to recover losses from assigned accounts. Collector will locate and communicate with debtors via the telephone and written notices in order to obtain repayment in full or to establish acceptable payment arrangements. Additionally, collector will resolve issues of a non-routine nature as necessary as well as perform skip tracing and contract observance functions to ensure compliance of all company, client, and federal and state regulations. Communicate with debtors in regards to the repayment of their delinquent debt. Achieve assigned goals. Make required number of phone calls daily as determined by management. Profile debtors and obtain financial information; update demographic and financial information on each call. Negotiate the best possible arrangements. Proficiently use auto-dialer and other company systems while placing outbound calls and accepting inbound calls. Refer accounts for legal or administrative wage garnishment processes if applicable as dictated by department and/or client requirements. Perform skip tracing to located debtors. Use skip-tracing tools to locate the debtor in the most efficient manner. Locate required number of skip accounts as determined by management. Effectively communicate with third parties to obtain location information. Profile accounts that are determined un-locatable or exhausted. Ensure all accounts are worked within client standards and Federal Regulations. Maintain specified file of accounts per client standards. Work within FDCPA, state regulations, and department / company compliance policies. Maintain clear, concise and accurate documentation of all attempts and / or contacts made and received for accounts in accordance with company and client specifications. Maintain continuing education and training in industry career development. Maintain current knowledge of and comply with all federal and state rules and regulations governing collections including FDCPA, Privacy Act, FCRA, etc. Attend training sessions as directed by management. Integrate information obtained through training sessions and policy changes immediately into daily routine, Participate in special projects as assigned by department management. Conform with all safety rules and use all appropriate safety equipment. Perform all other related duties incidental to the work described herein. Should have High School diploma. Should have 6 months progressive work experience in a collections environment with demonstrated success is preferred.Must be able to obtain required licensing for collecting. ACA certification is preferred. Computer Equipment and Software Requirements: Working knowledge of Microsoft Office and Internet software. Ability to learn company collections computer system and phone system.

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