Senior Manager Kroll Settlement Administration

Profile

Senior Manager, Kroll Settlement Administration

The candidate ensures that cases assigned to the team on which they serve are being appropriately handled and that client expectations are met and exceeded; provides support and guidance when appropriate and escalates matters and issues to Director and leadership for awareness; engages directly with clients and helps to define client needs internally so matter can be handled appropriately and timely; understands internal structures, processes and limitations and accurately commits to clients based on realistic capabilities internally, with a heavy focus on client delivery. Responsible for direct supervision of project teams. Timely and accurately executes on project deliverables and key milestones and tasks. Oversees the Settlement Agreement or other mandates/milestones, drives deadlines with timely quality outcomes, takes ownership and accountability of the overall delivery for the client. Sets billable hour goals and targets for utilization and quality for project team members they supervise; meets their own billable hour goals and targets; reviews key reports to ensure controls are being accurately utilized and expected work is occurring from direct reports, ensures and validates invoicing when asked and pays close attention to case budgets. Works internally to meet the needs of the client while building internal relationships and team building, utilizing standard processes and systems, supporting new efforts and approaches and providing feedback to others to encourage an environment of continuous improvement. Appropriately handles escalations, with the goal of identifying the root cause and recommending solutions. Produces key weekly and monthly reports which are accurate and timely; demonstrates knowledge of the data behind the reports in order to advise on how to act promptly on trends in order to increase protocols and efficiency. Makes well-informed, independent, effective and timely decisions perceiving the impact and implications of decisions; makes thoughtful recommendations to the Director and senior management. A minimum of 5 years of account management, client services and/or project management experience; preferably with budget responsibility for the project. Exceptional communication skills. Excellent computer skills, including excel, exceptional planning and organizational skills. Exceptional attention to detail. Strong analytical skills. Excellent interpersonal skills and the ability to handle pressure. A Bachelor’s degree or equivalent experience. Previous leadership experience with responsibility for basic supervisor duties (hiring, developing, disciplining teams). Background in banking or financial services/accounting or previous class action administration is preferred. Paralegal experience or JD is also highly desirable.

Additional Information

Job ID: 21007134.

Company info

Kroll, Inc.
900 3rd Avenue
New York
New York
United States 10022
Phone : 212-593-1000
Fax : 212-593-2631
Website : http://www.kroll.com